I visited nine stores in the Warwick area yesterday. You get the impression that the garden centres are doing well with dog food. They have the car parking and the space to stock. Plus it’s a pleasant day out for people. The town centre pet shops, by contrast, are finding it harder. One store I visited was closing: they couldn’t sell pet products any more. It’s not surprising with two Pets at Home stores close by, and garden centres selling more dog food.
Specialist pet shops have to work hard to keep their customers. Providing the customer with reasons to visit is essential. I have some ideas on this which I’ll talk about when my plans are further advanced.
But it’s not all doom and gloom. Some town centre pet stores do very well, and you can feel the buzz when you arrive.